Privacy Policy for ShopAI

Effective Date: 5/21/2025

At ShopAI, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information when you install or use our Shopify app.

1. Information We Collect

When you install ShopAI, we automatically receive certain information from your Shopify store, including:

• Your store name and email
• Storefront content such as product titles, descriptions, and reviews
• Public store data required to display and operate the app
• Any questions asked by customers through the app (for analytics and improvement)

We do not collect or store customer names, emails, payment details, or any personally identifiable customer information unless explicitly required and consented to.

2. How We Use Your Information

We use the information we collect to:

• Generate real-time product Q&A using OpenAI
• Summarize customer reviews for faster browsing
• Improve app functionality and performance
• Provide support and respond to inquiries
• Analyze anonymized usage trends to enhance user experience

3. Third-Party Services

We use the following third-party services to operate ShopAI:

• OpenAI – For natural language processing and generation of product Q&A and review summaries
• Shopify – To integrate with your store and access the necessary store content

These services only receive the data necessary to perform their function and are governed by their own privacy policies.

4. Data Storage and Security

We take data security seriously. Any data passed through our servers is transmitted over encrypted channels. We do not store full customer data or sensitive store information on our servers. Temporary data may be cached for performance but is cleared regularly.

5. Data Retention

We retain only the minimum necessary data to operate and improve ShopAI. If you uninstall the app, we automatically delete all store-related data within 30 days.

6. Your Rights

If you are a Shopify merchant, you have the right to:

• Request access to the data we store
• Ask us to delete your data
• Contact us with any privacy-related questions

To exercise any of these rights, please contact us at [Insert Support Email].

7. Changes to This Policy

We may update this policy occasionally to reflect changes in our services or legal requirements. We'll notify you of any major changes by email or through the app.

8. Contact Us

If you have any questions about this Privacy Policy or how ShopAI handles your data, contact us at:

alexmazza96@jgmail.com

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